FAQs

Q
My Skylarx units won’t pair with my SKY Q box?
A

Follow this simple guide to resolve this issue:

  1. Go to Settings
  2. Go to Setup
  3. Go to Audio Visual
  4. Go to picture resolution
  5. Select 1080p
  6. Select Confirm

Your Skylarx units will now be able to pair easily with your Sky Q box.

Note: Skylarx transmits 2160p at 30Hz whereas Sky Q transmits 2160p at 50Hz so if the 2160p setting is selected on your Sky Q box your Skylarx will not be able to pair.

 

Q
When attempting to connect my iPhone / iPad, why can't I get the Skylarx units to pair (with a solid green light)?
A

Your iPad and iPhone will need to be connected to an external power source / power bank as the built in battery from these devices will not be sufficient to power the Skylarx on their own.

Q
Is 4K really better than 1080p?
A

As their names imply, 4K UHD has a considerably higher resolution than 1080P HD video. 4K resolution is exactly 3840 x 2160 pixels, whilst 1080P consists of 1920 x 1080 pixels. By comparison, 4K features 2160 pixels vertically; a considerable increase.  

Q
What does the flashing green light mean on my Skylarx when I first connect the two units?
A

This means that the Transmitter and Receiver units are pairing. Once the green lights are solid then this means the two units are connected and ready to use.

Q
How do I know which unit is the Transmitter and which unit is the Receiver?
A

The unit with the GREEN HDMI outlet socket is the Transmitter, the unit with the RED HDMI outlet socket is the receiver. Also if you turn over the unit it also states on the label which is the Transmitter and which is the Receiver.

Q
Can I order in bulk?
A

We find that our main Skylarx Wireless HDMI product works very well in a business environment and has many applications for meetings and conferences. Because this is a very popular solution for businesses, we have ensured that companies wishing to place a higher volume order will receive the best value for money.

To this end, if you are ordering more than 10 units, a discount of 15% will automatically be applied to your basket. If you are ordering more than 50 units, please do contact us directly and we’d be very happy to discuss further.

Click here to get in touch.

Q
Can I watch the image from the Skylarx Transmitter on multiple screens?
A

At this stage, the Skylarx Transmitter will share the image from your source to one screen. We are constantly evolving and working on improvements for new iterations of our products. Currently in development, is a system whereby multiple receivers will work with one transmitter. We will advise when this format is available, if you are interested in receiving notifications on future products please let us know via the contact page and we will be happy to keep you posted on our progress. 

Q
When I connect my Apple Laptop with Skylarx the sound only comes from the Laptop and not from the TV screen.
A

If this is the case then you will need to go to the Apple “settings” section, go to the “sound” section, click on the “output tab”and then on the “Select a device for sound output” section and choose the monitor/ TV screen to which you wish to receive the sound. This should resolve your issue .

Q
Will my standard USB 3 socket (1.0 Amp Output) on the back of my TV be sufficient to power my Skylarx Unit?
A

Yes this will operate the Skylarx unit without any problems.

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