FAQs

Q
Can I watch the image from the Skylarx Transmitter on multiple screens?
A

At this stage, the Skylarx Transmitter will share the image from your source to one screen. We are constantly evolving and working on improvements for new iterations of our products. Currently in development, is a system whereby multiple receivers will work with one transmitter. We will advise when this format is available, if you are interested in receiving notifications on future products please let us know via the contact page and we will be happy to keep you posted on our progress. 

Q
When I connect my Apple Laptop with Skylarx the sound only comes from the Laptop and not from the TV screen.
A

If this is the case then you will need to go to the Apple “settings” section, go to the “sound” section, click on the “output tab”and then on the “Select a device for sound output” section and choose the monitor/ TV screen to which you wish to receive the sound. This should resolve your issue .

Q
Will my standard USB 3 socket (1.0 Amp Output) on the back of my TV be sufficient to power my Skylarx Unit?
A

Yes this will operate the Skylarx unit without any problems.

Q
Will my standard USB 2 socket (0.5 Amp Output) on the back of my TV be sufficient to power my Skylarx Unit?
A

It will power the unit but you may incur some disturbance to the picture. It is therefore recommended you either use a USB 3.0 socket (1.0 Amp output) if you have one or use the power supply provided to experience the best quality.

Q
If I put the Skylarx receiver in my closed TV unit will it still work?
A

No, the receiver must be in clear sight of the transmitter.

Q
What does line of sight mean?
A

This means that there can be no obstructions between the transmitter device and Receiver. The units will not work through walls / ceilings.

Q
Do I have to use the power adaptor provided or can I plug the USB into my own power source?
A

You can use the USB connection on your transmission source and also on your receiver screen. However, for optimum performance we recommend you use the power adaptor provided.

Q
Does Skylarx support 5.1 Audio?
A

Yes, Skylarx supports Dolby Digital 5.1

Q
Why do I have no picture on my second screen?
A

Make sure all cables are connected correctly (please use the HDMI cables provided). Make sure there are no obstructions between the Transmitter and Receiver as this is a line-of-sight device. Unplug the power cable to restart the Skylarx transmitter to reset the units.

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