FAQs

Q
How do I know which unit is the Transmitter and which unit is the Receiver?
A

The unit with the GREEN HDMI outlet socket is the Transmitter, the unit with the RED HDMI outlet socket is the receiver. Also if you turn over the unit it also states on the label which is the Transmitter and which is the Receiver.

Q
Can I order in bulk?
A

We find that our main Skylarx Wireless HDMI product works very well in a business environment and has many applications for meetings and conferences. Because this is a very popular solution for businesses, we have ensured that companies wishing to place a higher volume order will receive the best value for money.

To this end, if you are ordering more than 10 units, a discount of 15% will automatically be applied to your basket. If you are ordering more than 50 units, please do contact us directly and we’d be very happy to discuss further.

Click here to get in touch.

Q
Can I watch the image from the Skylarx Transmitter on multiple screens?
A

At this stage, the Skylarx Transmitter will share the image from your source to one screen. We are constantly evolving and working on improvements for new iterations of our products. Currently in development, is a system whereby multiple receivers will work with one transmitter. We will advise when this format is available, if you are interested in receiving notifications on future products please let us know via the contact page and we will be happy to keep you posted on our progress. 

Q
When I connect my Apple Laptop with Skylarx the sound only comes from the Laptop and not from the TV screen.
A

If this is the case then you will need to go to the Apple “settings” section, go to the “sound” section, click on the “output tab”and then on the “Select a device for sound output” section and choose the monitor/ TV screen to which you wish to receive the sound. This should resolve your issue .

Q
Will my standard USB 3 socket (1.0 Amp Output) on the back of my TV be sufficient to power my Skylarx Unit?
A

Yes this will operate the Skylarx unit without any problems.

Q
Will my standard USB 2 socket (0.5 Amp Output) on the back of my TV be sufficient to power my Skylarx Unit?
A

It will power the unit but you may incur some disturbance to the picture. It is therefore recommended you either use a USB 3.0 socket (1.0 Amp output) if you have one or use the power supply provided to experience the best quality.

Q
If I put the Skylarx receiver in my closed TV unit will it still work?
A

No, the receiver must be in clear sight of the transmitter.

Q
What does line of sight mean?
A

This means that there can be no obstructions between the transmitter device and Receiver. The units will not work through walls / ceilings.

Q
Do I have to use the power adaptor provided or can I plug the USB into my own power source?
A

You can use the USB connection on your transmission source and also on your receiver screen. However, for optimum performance we recommend you use the power adaptor provided.

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