Please contact us if you are unsatisfied with your product in any way or need assistance from our support team. Skylarx wants every one of our customers to have a great experience buying with us and fully enjoy using all products so we will work with you to resolve any issues on the rare occasion this might occur.
In line with our policy, we are happy to accept returns if you are eligible based on the following requirements:
- within a 14-day working day period
- item(s) unused and in the same condition you received
- item(s) in original packaging
- proof of purchase provided
Please do not send your purchase back to the manufacturer. After contacting us, to return your product(s), please send your parcel to our distribution center at:
Softline UK Ltd
Unit 2 The IO Centre
Salbrook Road Industrial Estate
Salfords, RH1 5GJ
In most cases, you will be responsible for paying for your own shipping costs for returning your item.
We also recommend that if you are shipping an item worth over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will of course replace items if they are defective or damaged, it will be exchanged for the same item. Please contact us and follow the same returns / shipping process.
If an exchange has been arranged, the time it takes for this to be processed and delivered to your address could vary depending on where you live. Please see our delivery information page for more detail of the shipping services we use.
Once your return is received and inspected, we will notify you that we have received your returned item. There are some circumstances when returns will not be accepted, if you haven’t met the requirements outlined above, we will contact you if this is the case.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund after a reasonable period of time, first check your account again. Then contact your payment provider.
If you’ve done this and you still have not received your refund, please contact us.